Shipping, Exchange & Return Policy

1. Shipping

• Method: domestic orders ship by the courier shown at checkout; international orders ship by international express (e.g. EMS).
• Area: all of the Republic of Korea, plus overseas countries reachable by international express. You can choose the destination country when entering your address.
• Domestic fee: KRW 3,000, free for orders of KRW 50,000 or more (based on product subtotal). Jeju and remote island or mountainous areas may incur an additional shipping surcharge based on the courier's rates, which we will notify separately after ordering.
• International fee: a flat KRW 20,000 per order regardless of country or weight; the free-shipping threshold does not apply.
• Customs duties, import VAT and similar taxes on international shipments may be charged separately under the destination country's law and are the recipient's responsibility. Customs procedures may delay delivery, and the destination country's rules may cause the parcel to be returned or destroyed.
• Time: domestic orders are dispatched within 1–3 business days after payment confirmation and delivered 1–3 days after dispatch (excluding weekends and public holidays). International orders generally take 5–14 business days after dispatch depending on the country, and may take longer due to customs. Delays may occur due to order volume, natural disasters, courier or customs issues; if the agreed period is exceeded, we will inform you of the reason.
• Tracking: after dispatch, see the tracking number and status under My Page > Orders. Guests can check it under “Guest order lookup” in the footer with the order number and the delivery phone number.
• Orders with several items may be shipped separately depending on stock, with no extra shipping fee.

2. Order Cancellation

• Before dispatch, you may cancel directly under My Page > Orders. Payment is cancelled immediately; card issuers may take 3–7 days to reflect it.
• For guest orders, contact customer service (010-8452-7820, ravirabs26@naver.com) before dispatch with your order number and delivery phone number and we will cancel the order.
• Orders already dispatched cannot be cancelled. Please follow the return procedure below after receiving the item.

3. Exchange/Return Period and Procedure

• Period: within 7 days of receiving the item (Article 17(1) of the Act on Consumer Protection in Electronic Commerce)
• If the item differs from its description or advertising, or was supplied differently from the contract: within 3 months of receiving the item and within 30 days from the day you knew or could have known of the discrepancy (Article 17(3))
• How to request: My Page > Orders > Return/Exchange, or contact customer service (010-8452-7820). Guests have no My Page, so please contact customer service (010-8452-7820, ravirabs26@naver.com) with your order number and delivery phone number.
• Pickup: once accepted, the courier collects the item or you send it to the address provided. Please keep the item as received, including components, gifts and packaging.
• Exchanges are limited to option changes (color, size) of the same product. If out of stock, we will guide you to return and reorder.

4. Exchange/Return Shipping Costs

• Change of mind (color/size change, dissatisfaction, etc.): the customer pays round-trip shipping of KRW 6,000 (KRW 3,000 × 2), including orders that shipped free. It is deducted from the refund or paid separately.
• Defect, wrong item or damage: the seller pays all shipping.
• If a partial return brings the remaining order below the free-shipping threshold (KRW 50,000), the originally waived fee of KRW 3,000 is deducted from the refund.
• For change-of-mind returns on international orders, the customer pays the round-trip international shipping. The actual cost varies by country and weight, so customer service will provide the exact amount when you request the return. For defects or wrong items, the seller pays.

5. Cases Where Exchange/Return Is Restricted

Under Article 17(2) of the Act, exchanges and returns may be restricted where:

• the item was lost or damaged due to the customer's fault (opening packaging to inspect the item is fine);
• the item's value has clearly decreased through use or partial consumption (e.g. signs of wear, washing, perfume odor, removed tags);
• the value has decreased over time so that resale is difficult;
• the packaging of a reproducible item has been damaged;
• the item is made to order or similar, and you were notified in advance on the product page that return or withdrawal is restricted, and you agreed;
• hygiene-related items such as food or cosmetics have been opened (where notified on the product page).

6. Refunds

• Timing: within 3 business days after the returned item arrives and is inspected (Article 18(2)). Statutory late interest is paid for any delay.
• Method: refunded to the original payment method. Card payments are refunded by cancelling the authorization and may take an additional 3–7 days. Bank transfers are refunded to the account you provide.
• For orders using a coupon, the amount actually paid is refunded; the coupon is restored only for full cancellations or returns.
• Customs duties, import VAT and similar taxes already paid on international orders cannot be refunded by us; please contact the destination country's customs authority if needed.
• If an item cannot be shipped due to stock shortage, we notify you without delay and refund within 3 business days of receiving payment.

7. Consumer Compensation and Disputes

• Consumer damage from defects, delivery delays and similar issues is compensated under the Consumer Dispute Resolution Standards published by the Korea Fair Trade Commission.
• If not resolved with us, you may apply for mediation with the Consumer Counseling Center (1372, www.ccn.go.kr), the Korea Consumer Agency or the Electronic Commerce Dispute Mediation Committee.

8. Customer Service

• Phone: 010-8452-7820 (weekdays 10:00–17:00, lunch 12:00–13:00, closed on weekends and public holidays)
• Business: 주식회사 라비랩스 (Representative 박윤진) · 경기도 용인시 처인구 금학로515 나동
• This policy was written in Korean. If a translation differs, the Korean version prevails.